PERSONAL DATA IN SINGAPORE IS PROTECTED UNDER THE PERSONAL DATA PROTECTION ACT 2012 (PDPA).
Ken Knowledge International (KKI) is committed to complying with the Act and respects their choices.
The purpose of this policy is to govern the collection, use and disclosure of personal data by KKI; in a manner that recognises both the right of individuals to protect their personal data and the need to collect, use or disclose personal data for purposes that a reasonable person would consider appropriate under such circumstances.
With the growing concerns about how personal data is being used, a data protection regime to govern these concerns and to maintain individuals’ trust in how KKI manages the data received.
COLLECTION OF PERSONAL DATA
Where possible, KKI will collect Personal Data directly from individuals after receiving and securing the relevant consent from them. Generally, KKI may collect Personal Data of personnel in the following ways:
a) submitting an application to register for our training courses/services;
b) responding to our enquiries regarding our training course/services we offer;
c) when asked to be included in an email or other mailing list;
d) when requested to contact individuals or companies;
e) when responding to our initiatives, marketing or promotions;
f) applications for employment;
g) data that is previously on file prior to PDPA being implemented; and
h) voluntarily giving out their business card.
i) Photograph or video image/CCTV footage with permission when within our premises.
j) when Personal Data is submitted to us for any other reason;
KKI will not collect, use or disclose personal information for other purposes without first obtaining the consent of the individual, except when authorised or required by law or the courts to do so with documented proof.
PURPOSES FOR THE COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
KKI may collect, use or disclose personal data in an appropriate manner for the following purposes:
a) evaluating and providing advice and/or recommendations to individuals regarding the type of training courses/services suited to your needs;
b) assessing and processing any applications or requests made by individuals for training courses/services offered by Ken Knowledge;
c) communicating with individuals to inform of changes and updates to our training courses/services we provide which are relevant to existing relationship with us;
d) offering updated marketing and promotional packages that individuals can benefit from, including training courses/services offered by our selected accredited bodies/partners;
e) verification of individual’s identity for the purpose of providing our services;
f) responding to enquiries regarding training courses, and other services we offer and handling complaints, feedbacks and comments;
g) processing request, orders and administering accounts
h) archival of documents and records in both electronic and physical form for record keeping purposes; and
i) conducting credit checks and ensuring ongoing creditworthiness, and the collection of amounts outstanding from individuals any person providing security or guarantees for your obligations.
j) when legally required to do so.
DISCLOSURE OF PERSONAL DATA
When providing or advertising a product or service, KKI may sometimes need to disclose individuals Personal Data to others. It is generally not the company’s policy to disclose Personal Data to external organisations unless we have the individual’s consent &/or are required to disclose the Personal Data as required in the normal course and scope of our business in the provision of our services, &/or for contractual, legal and regulatory requirements.
Some examples of the types of external organisations KKI may need to disclose information to in the course of providing a training course/service are:
• Regulatory bodies and agencies, e.g. Ministry of Manpower (MOM) etc.
• Funding agencies e.g, SkillsFuture Singapore (SSG) etc.
• Insurers and financiers
• KKI data intermediaries, programme partners, other companies or individuals, including legal counsel and information technology service providers, who assist us in providing services or who perform functions on our behalf, who are contract-bound to comply with our Privacy Policy and that of the Personal Data Protection Act 2012 (Act 26 of 2012).
DIRECT MARKETING
From time to time, KKI may send email to inform individuals about our training courses/services that we think may be of interest.
Individuals can let us know at any time if they no longer wish to receive marketing material by clicking on the “Unsubscribe” button or by contacting us directly and we will remove your contact details from our direct marketing database.
KKI will not disclose Personal Data to external organisations outside of KKI for the purposes of allowing them to directly market their products and services, unless expressly authorised by individuals or companies.
WITHDRAWAL OF CONSENT
Should an individual wish to withdraw their consent for KKI to send them anything via all other modes of communications e.g., mail, email, and telephone calls, they must notify us by email at sales@kenknowledge.com.sg. We will remove their details from our direct marketing/client database.
Regardless of who provides Personal Data to KKI, it will always be handled in accordance with this Personal Data Protection Policy and the Personal Data Protection Act 2012 (Act 26 of 2012).
STAFF TRAINING
It is vital that all our staffs understand the importance of protecting personal data; that they are familiar with our organisation’s data protection policy; and put into practice.
The responsibilities of individual staff members for protecting personal data, including the possibility that they may commit criminal offences if they deliberately try to access, or to disclose, information without authority and permission;
Staffs are to be wary of people who may try to trick them into giving away personal details;
The effectiveness of staff training relies on the individual concerned being reliable in the first place. The Data Protection Act requires them to take reasonable steps to ensure the reliability of any staff member who has access to personal data.
ENSURING ACCURACY AND CORRECTION OF PERSONAL DATA
KKI relies on the Personal Data kept in our records which are provided by our interaction with our clients, when conducting business. Therefore, it is very important that the Personal Data recorded is accurate, complete and up-to-date.
KKI will do our best to ensure that the Personal Data on record is accurate, complete and up-to-date whenever it is collected or use it. This means that from time to time, KKI will ask if there are any changes to Personal Data. If the Personal Data on record is incorrect, we will request the new details and update the records.
SECURITY OF PERSONAL DATA
Security of Personal Data is important to KKI and we take all reasonable precautions to protect Personal Data from misuse, loss, unauthorized access, modification or disclosure.
Some of the ways we protect Personal Data include:
a) restricting access to Personal Data only to staff who need it to perform their day to day functions;
b) maintaining technology products to prevent unauthorized computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
c) maintaining physical security over paper records.
DATA RETENTION
KKI will retain Personal Data for a reasonable period for the purposes as cited in the company’s Retain of Documented Information manual or until requested to delete the Personal Data, or as required by law.
When no longer required, personal information is destroyed, anonymised, pseudonymised or disposed.
COOKIES: PRIVACY AND OUR WEBSITES
The type of Personal Data KKI collects on our website depends on how the site is used. When visiting websites, the host records server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies (data sent to your web browser, which generally allows the website to interact more efficiently with computers). If the cookies are disabled, use of website may be affected. Information collected about any visits to our site is retained for statistical and website development reasons and is not in a form which would enable to identify you.
Visitors to KKI website will not be required to provide any Personal Data, unless they have requested for a specific training course/service or providing feedback. In such cases, we will ask for contact details along with other information required to respond to the requests.
The Personal Data and information provided may be retained for record retention purposes, and we may use your Personal Data to make contact for direct marketing purposes with authorised consent provided by the individuals/parties involved.
INCOMING E-MAILS
If the individual sends KKI an email containing their Personal Data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. The company may also monitor emails for legal compliance purposes.
Although KKI take steps to protect Personal Data and information sent by email, email is not a secure method of communication and if there are any concerns about sending Personal Data to the company in this manner, contact us by any of the other means e.g. Dropbox, file transfer protocol (ftp) or any other system may be possible.
RESOLVING CONCERNS
If the privacy of an individual Personal Data has been compromised, please contact us at +65 6469 3422 or email us at sales@kenknowledge.com.sg and we will take the relevant steps to address the concerns.
USE OF OTHER’S INFORMATION
KKI agree to respect and protect other users’ personal information that we obtain through the website or through any of our Site-related communication or transaction.
In addition, under no circumstances will the company disclose personal information about another user to any third party without their consent and the consent of such other user after adequate disclosure. Please note that law enforcement personnel and other rights holders are given different rights with respect to information they access.
KKI does not tolerate the sending of any form of spam content.
CONTROL OF USERNAME AND PASSWORD TO ONLINE LEARNING
When provided access to KKI Online Learning System, the individual is then responsible for all actions taken while using username and password. Usernames and Passwords should therefore not be disclosed to any third parties.
If disclosed, there is a risk of the student’s online learning account being compromised or hijacked. This may result in the student having their assignments deleted or modified reducing the student’s chances of passing the course.
If a password has been compromised for any reason, change the password immediately and notify KKI of the potential security breach.
THIRD PARTY WEBSITES
KKI website may contain links to other websites which are owned or operated by third parties training partners of KKI owned or operated by our dealers and service providers.
Those websites should contain their own privacy statements and their owners or operators are responsible for informing the public about their security and privacy practices. KKI will not be responsible for the privacy policies and practices of other websites even if access to them was by using links from KKI website. We recommend that a check of the policy of each site visited and contact the site owner or operator if there are any concerns or questions.
In addition, if there are links to our websites from a third-party website, KKI cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that a check of the policy of that third party site and contact its owner or operator if there are any concerns or questions.
This includes external links that are linked to those third party websites which may hold viruses, malware or adware. KKI is not responsible for the reckless downloading of any third party software or external software that may corrupt, infect or ruin the system of any visitors and users.
REMEDIAL PLAN IN THE EVENT OF DATA BREACH
KKI shall act as soon as it is aware of a data breach.
We may consider the following measures, where applicable
a) Shut down the compromised system that led to the data breach
b) Put a stop to practices that led to the data breach (e.g. shredding paper documents containing personal data)
c) Establish whether steps can be taken to recover lost data and limit any damage caused by the breach (e.g. remotely disabling a lost notebook containing personal data of individuals).
d) Isolate the causes of the data breach in the system, and where applicable, change the access rights to the compromised system and remove external connections to the system.
e) Prevent further unauthorised access to the system. Reset passwords if accounts and passwords have been compromised.
f) Address lapses in processes that led to the data breach
g) Notify the police if criminal activity is suspected and preserve evidence for investigation (e.g. hacking, theft or unauthorised system access by an employee)
TRANSFER LIMITATION OBLIGATION
Some of KKI customer may be located overseas (if any) and, as a result, Personal Data collected and held by us may be transferred overseas.
Unless otherwise required or permitted by law, KKI will only disclose Personal Data with full consent (implied or expressed), and we will also take reasonable steps to ensure the external organisation to whom it is disclosed to the information is also legally bound to protect the privacy of the Personal Data.
RIGHT TO AMEND OUR ONLINE PRIVACY STATEMENT
KKI reserve the right to amend this Personal Data Protection Policy at any time.
If the company were to make any changes to this Personal Data Protection Policy and the way in which Personal Data is used; we will inform of the changes made on our website and will notify individuals and companies. Please check the Personal Data Protection Policy on a regular basis.
CONTACTING US
For any questions relating to KKI Personal Data Protection Policy, you may contact us at +65 6469 3422 or email us at sales@kenknowledge.com.sg.
WEBSITE TERMS OF USE
WHAT ARE THESE TERMS?
These terms of use govern your use of the Ken Knowledge International Ptd Ltd website. By using our website, you agree to be bound by these terms of use.
INTELLECTUAL PROPERTY
The content on our website belongs to us, or to someone who has given us permission to use it. If you are using our website for personal, non-commercial purposes, you do not have to seek our permission to print any of the content. In all other cases or for any other purpose you must first get our written permission.
LIMIT OF LIABILITY
To the maximum extent permitted by law, we exclude all liability to you or anyone else for any loss or damage of any kind (however caused, including by negligence) arising from or relating in any way to the use of this website or any of the content.
This includes, but is not limited to, the transmission of any computer viruses or anything else that may interfere with or damage the operations of your computer systems. We will not be liable to you for any indirect, incidental, special or consequential loss arising from or relating in any way to your use of this website.
CURRENCY
The information on this website can change and although we attempt to ensure that the content is current at the date specified for that content, we do not guarantee its currency.
LINKS
We are happy for you to link to our site. We reserve the right to deny any person permission to link to our site. We are not responsible for any material contained in any linked site, nor do we endorse or make any representation about the linked site or the organisations referred to on that site.
CHANGES TO THESE TERMS
We may change these terms of use. Accordingly, we recommend that you check this page from time to time in order to review our current terms. Your continued use of our website is deemed to be acceptance of the amended terms of use.